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J Nails & Head Spa is a stylish new nail and beauty salon in the heart of Stourbridge, offering professional services in a modern and relaxing environment. Our talented team specialises in acrylic extensions, BIAB, gel polish, spa manicures, pedicures, bespoke nail art, and luxurious head spa treatments designed to help you unwind and recharge. We use premium products and maintain excellent hygiene standards to ensure every visit is comfortable and enjoyable. Whether you’re preparing for a special occasion or simply treating yourself, J Nails & Head Spa delivers flawless results with friendly, attentive service.

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Salon Policy

To ensure a smooth and elevated experience for all clients, we kindly ask that you review our policies before booking.

Bookings

Appointments are confirmed once a date and time have been agreed.

Please provide clear details of your requested service when booking to allow accurate time allocation.

For intricate or bespoke designs, please send reference images via Instagram DM prior to booking for a precise quotation.

Cancellations & Rescheduling

We kindly request a minimum of an hour notice for cancellations or rescheduling.

Repeated last-minute cancellations or no-shows may result in future bookings being declined.

Clients arriving more than 15 minutes late may have their appointment shortened or cancelled to avoid disruption to subsequent bookings.

Pricing & Design

Final pricing may vary depending on length, shape and design complexity.

Highly detailed or advanced nail art may require a Private Booking session, charged at £45 per hour.

Quotes are provided prior to your appointment where possible.

Maintenance & Aftercare

Gel/Shellac maintenance is recommended every 2–3 weeks.

BIAB and nail extensions require infills every 3–4 weeks.

Acrylic extensions are recommended for soak-off and a fresh new set after two infills (or after one infill for clients with naturally oily nail plates).

We cannot guarantee work beyond the recommended maintenance period.

Repairs & Adjustments

Your satisfaction is important to us. Please raise any concerns during your appointment and before leaving the salon, so we can assess and make any necessary adjustments immediately.

We understand that some clients may feel uncomfortable raising concerns at the time. However, in order for us to correct anything straight away, feedback must be provided before you leave the premises.

Once you have left the salon, all services are considered accepted. We are unable to offer complimentary corrections based on delayed feedback or changes in personal preference.

We offer a 7-day complimentary repair guarantee for issues related to technical application under normal wear conditions, including:

* Extension breakage

* Lifting

* Gel chipping

* Charm or gem detachment

Please note that we do not offer refunds on any completed services.

Health & Safety

Please inform us of any allergies, sensitivities of your nails or medical conditions prior to your appointment.

Head Spa treatments are not suitable for pregnant guests or guests with hair extensions.

A personalised consultation is required prior to Head Spa treatments to assess suitability.

We reserve the right to refuse service where necessary to protect the health, safety and comfort of our clients and staff.

Respect & Environment

We are committed to maintaining a calm, professional and respectful environment. Inappropriate behaviour will result in immediate termination of the appointment.

By booking with us, you acknowledge and agree to our salon policies.

Head Spa Guidelines

Our Head Spa is designed as a dedicated ritual experience. To ensure a seamless and relaxing treatment, please review the following:

* Please arrive 15 minutes prior to your scheduled appointment to allow time for consultation and preparation before your treatment begins.

* A personalised consultation is required prior to all Head Spa treatments to assess your hair and scalp condition and ensure suitability.

* Head Spa treatments are not suitable for pregnant clients or clients with hair extensions.

* As this ritual requires dedicated and uninterrupted time, late arrival may result in cancellation and the need to reschedule. If you are running late, please contact us as soon as possible so we can confirm whether we are still able to accommodate your appointment.

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Consent Agreement for Utilising Services At J Nails & Head Spa

1. I acknowledge that by availing myself of the services provided by J Nails & Head Spa, I am expressly agreeing not to request a refund from J Nails & Head Spa after receiving the services. This includes instances where I have changed my mind or am dissatisfied with the results of the nail, manicure, or pedicure services. Recognising the time invested by J Nails & Head Spa in delivering these services, I believe in their ongoing support.

2. Recognising my responsibility for the care of my hands and nails, I understand that I cannot compel J Nails & Head Spa to redo or refund any services if I choose to pull, peel, or accidentally damage my nails.

3. I acknowledge that information about treatment reactions and sensitivities has been provided through informational leaflets or by the salon's technicians. I accept the potential risks, including swelling, irritation, and redness.

4. In the event of any adverse reactions, I agree to return to the salon for professional product removal and not attempt removal on my own. If symptoms persist, seeking medical attention is my responsibility.

5. I expressly absolve the technician/salon from any responsibility in the case of reactions, including those listed above or any other unforeseen reactions.

6. By scheduling an appointment with J Nails & Head Spa, I automatically grant consent for nail and treatment services for myself and my children under 18 years old.

7. I understand the obligation to inform J Nails & Head Spa about any medical conditions, mental health concerns, diabetes, fungal infections, allergies, bruises, or any other relevant issues before the commencement of services.

8. Acknowledging that extending my natural nails significantly beyond their bed length may impact their structural integrity, I understand the potential consequences, such as breakage, peeling, and lifting. In such cases, I absolve Nail technicians and the Salon of any responsibility.

9. I affirm that I am in good overall health and mental clarity to comprehend the contents of this disclaimer.

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Scheduled Arrival and Appointment Punctuality

To enhance your overall experience, we kindly request clients to arrive 10 minutes ahead of their scheduled appointments. This allows ample time for check-in, restroom use, and selection from our extensive array of available colours. As a gesture of consideration for all our clients, we strictly adhere to a punctual appointment schedule. Please note that tardy arrivals may result in the forfeiture of the appointment, and any delayed treatments will be appropriately abbreviated to accommodate the next scheduled client.

Cancellation Policy

At J Nails & Head Spa, we enforce a 24-hour cancellation policy for all appointments, regardless of booking method. Cancellations or rescheduling are accommodated with at least 24 hours' notice. Failure to notify within this timeframe results in a loss of the appointment.

Clients arriving more than ten minutes late risk losing their appointment. Late arrivals may lead to an incomplete treatment, with the client still charged the agreed-upon full value.

Repeated no-shows and cancellations may impact future appointments.

Minors

For individuals under 18 years old, parental consent is required through a signed consent form for any treatments.

Consent Forms

Clients are required to complete a consent form every six months, as mandated by our insurance company. This practice is essential for your safety.

Treatment Bundles

Payment for all treatments within a bundle is due in full at the time of purchase. Treatment bundles are non-refundable and non-transferable between accounts. Redemption of all treatments within a bundle must occur within 6 months of the purchase date; any unused treatments after this period will be forfeited. Expired treatment bundles will not be extended.

Gift Vouchers

Gift vouchers are valid for 3 months. J Nails & Head Spa assumes no responsibility for lost, stolen, or damaged vouchers. Gift vouchers are non-exchangeable for cash or other vouchers. While no change will be given, any remaining balance will remain on the voucher until its expiry date.

Lost Property

Clients are advised to take care of their belongings while at J Nails & Head Spa, as we cannot assume responsibility for any lost or damaged items.

Nail Aftercare Service

Should you experience chipped nails within 7 days for gel polish, please report it with a photo to our email, Facebook page, or Instagram page. We will provide a free touch-up on the affected nails within 7 days. A small fee will be charged for issues reported outside this period.

Privacy

Your privacy is of utmost importance to us, and we are dedicated to upholding the confidentiality of any personal information collected. We do not share your personal information with third-party organizations and adhere to the principles of UK data protection legislation.

Refund Policy

All purchases are final, and exchanges or refunds are not possible.

Promotions

Throughout the year, various promotional offers may be available, subject to date and time restrictions. Offers cannot be combined, and J Nails & Head Spa reserves the right to cancel promotions at any time.

The Right to Refuse Treatment

We reserve the right to refuse treatment. Disrespect and rudeness toward J Nails & Head Spa staff will not be tolerated. We also retain the right to amend Terms and Conditions as deemed necessary.

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